“Accountability separates the wishers in life from the action-takers that care enough about their future to account for their daily actions.” John Di Lemme
This month, I’m going to be focusing on accountability, why it’s important, and how to find the right accountability partner or group.
Let’s start with figuring out exactly what accountability is and what it means.
What is Accountability?
Merriam Webster defines accountability as “an obligation or willingness to accept responsibility or to account for one’s actions.”
In other words, accountability means doing what you say you will do and taking responsibility if you don’t. If you are an accountable, you do what you say you will, when you say you will do it. You are someone people can count on.
This is not a one-time deal. To be accountable is a long-term commitment, as Gordon Tregold talks about here.
Why is Accountability Important for Business?
Do you have a best friend? I do! How did you become friends? You met somewhere, discovered you had some things in common, did things together, and over time your friendship blossomed into what it is today. You tell her everything! How do you know you can trust her with your deepest, darkest secrets?
She has proven to be accountable. She tells you she’ll meet you for dinner, and she shows up on time. If she has to reschedule, she tells you in advance and follows up to ensure you set a new time. She says she can keep a secret, and she does.
Translate that into your relationships with your clients. Are you accountable to them? Do you provide the services you tell them you will? Do you follow-through with your meetings?
If not, they won’t stick around and they won’t recommend you. What’s worse, is that they’ll tell others not to become your client because you aren’t accountable.
If you want to excel in your business, start by treating your customers like the superstars they are! Go above and beyond and never leave them to wonder whether they’re truly getting more than what they’re paying you for!
Over the next few weeks we will talk about how to stay accountable and how to find accountability partners. How do you keep yourself accountable?